32-41 45th Street, Astoria NY 11103
24 Hours / 7 Days Service
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888-786-6369

FAQs

Are Stone Guys NY’s services safe for plants, animals, and the environment?

Yes, our techniques and our cleansers are 100% biodegradable and our process is 100% eco-friendly.

Does restoring my kitchen, bathroom and marble or natural stone floors increase the value of my property?

Yes, absolutely! Restoring the marble or other natural stones of your home, or business can increase your property value by up to 25% to the original sale price, according to the National Association of Realtors.

What is an Annual Subscription Plan?

Our Annual Subscription Plan provides you with an effortless solution to protect the stones in your home, building or business year after year. The subscription plan includes all of our services for Kitchen Countertops, Island tops, Floors, bathrooms, hallways, and any other living space that has stones installed. This way, you can worry about other things while we worry about keeping your home, building or business looking perfect.

How much does it cost to have my marble or natural stones cleaned, re-polished, repaired, or re-finished?

Our services are priced based on several factors, such as square footage, the scope of service, and job materials being used. We provide quotes and on-site or by email.

How long does the stone restoration process takes?

Each job is unique. The time it takes to complete is dependent on many factors, such as the size of the surface and the number of steps needed to bring the stones back to its original state. Rest assured; our technicians will work on your project until they deliver the best results possible.

How often should I have my marble, granite, limestone, quartz, quartzite or any other natural stones re-polished, re-sealed or professionally cleaned?

Some variables come into play before deciding the right time to have your stones worked on. However, there are 3 major factors to take into consideration before determining the right time to have your stones cleaned, re-polished, re-finished or re-sealed. These factors are:  Stone type. Stone location in the living space, and how often it gets used. We won’t bore you with a deep analysis of how these major factors affect each stone, instead, we will go straight to some most common living spaces and stones, and how often they should be cared for. If you want to learn more about your stones. Please click here!  

  1. Marble

 Kitchen Countertops & Island tops – In average every 12 to 15 months

Marble countertops & island tops endure a tremendous amount of daily use. Most marbles are soft and very porous, thus, making it prone to etching and stains from any acidic food or cleaning products. A few examples of acidic food products that will etch or stain marbles are Lemon, orange, grape, and apple juices. Wine, coffee, tea, tomato sauce, vinegar, olive oil, cooking oil, grease, etc.

 Marble service recommendation for Kitchen Countertops and Island top:

  • Professionally cleaned and disinfected – Every 6 to 12 months
  • Re-sealed – Every 6 to 12 months
  • Re-honed – Whenever etching or scratches appear.
  • Re-polished – Every 12 to 15 months
 

Bathroom Vanity top & floor – In average every 18 to 24 months

Marble bathroom vanity tops and floors are prone to etching and scratches mostly due to hygiene products, beauty products, and cleaning products since most of these products are considered exceptionally low on the pH scale, (thus making them very acidic). They will easily etch the marble surface. Humidity also plays a big factor in any stone deterioration, especially in marble. The showering act itself will create steam that will condensate on the marble surface. This steam consists of water particles and personal hygiene products particles as well as living organisms that will eventually end up on the stone surface. This repeated condensation will cause the accumulation of harmful chemicals and living organisms on the marble, making the stone look dull, discolored, or even creating a perfect environment for mold to grow.

Marble service recommendation for Bathroom Vanity top and floor:

  • Professionally cleaned and disinfected – Every 6 months
  • Re-sealed – Every 6 months
  • Re-honed – Whenever etching or scratches appear.
  • Re-polished – Every 12 to 15 months
 

Bathroom walls. (Not including shower walls). In average every 48 months

The Re-sealing, Re-honing, or Re-polishing of bathroom walls that have marble installed, will greatly depend on the size of the bathroom and the condition it is used. These surfaces are also prone to etching from humidity, however, being mostly a decorative surface, they rarely get touched. The major factor that will damage this surface will be humidity. The bigger the bathroom, the longer it will take for the humidity to damage the stone. The smaller the bathroom the shorter it will take for humidity to do its damage.

Marble service recommendation for bathroom walls:

  •  Professionally cleaned and disinfected – Every 6 to 12 months
  • Re-sealed – Every 24 to 36 months
  • Re-honed – Whenever etching or scratches appear.
  • Re-polished – Every 36 to 48 months
 

Shower walls and shower floors – In average every 6 to 12 months

This is the wettest area in your home and breeding heaven for harmful living organisms.  Mold, mildew, bacteria, etc. You as the homeowner, should pay remarkably close attention to your shower and have it at least disinfected every 6 months, no later than 12 months. Keep in mind that marble is a very porous stone and the micro crevices in the stone can harbor colonies of microorganisms that will grow very rapidly. If not care for regularly, your marble and your health may be in jeopardy.

Marble service recommendation for bathroom walls:

  •  Professionally cleaned and disinfected – Every 6 to 12 months
  • Re-sealed – Every 6 to 12 months
  • Re-honed – Whenever etching or scratches appear.
  • Re-polished – Every 12 to 15 months
 

General Marble Floors – In average every 24 to 48 months

Not less important, any marble floor inside your home will eventually need some type of restoration or refinishing. If you have a marble, staircase, foyer, hallway, or any other horizontal surface, the first thing you will notice are scratches. As carefully as one can be, there will always appear scratches in your floors, this can be from walking friction to small debris underneath your foot or because you dragged anything on the surface. Another major factor to cause stone deterioration is improper cleaning products or spills that will go unnoticed, thus etching the marble surface.

Marble service recommendation for floors marble in general:

 
  • Professionally cleaned and disinfected – Every 6 to 12 months
  • Re-sealed – Every 12 to 18 months
  • Re-honed – Whenever etching or scratches appear.
  • Re-polished – Every 24 to 48 months
 
  1. Granite & Quartzite

Kitchen countertop, island top, vanity top, backsplash, floor – In average every 24 to 48 months

Granite and Quartzite are very dense stones that require little maintenance. This is true. However, these stones are prone to some staining if not properly cared for.  Due to spills or dirt, sealing should always be done every couple of years to help prevent stains from appearing. Being a very dense stone, granite tends to crack more easily than other stones. This is true especially on some earthquake regions, tall buildings, or improper support and installation, where the density of the stone does not allow much room for constant shifting.  Even though the density of granite makes it tougher to scratching, etching and temperature changes, the downside would be that is less forgiven when these constant shifting variations occur. Although chips and cracks may appear once In a while, there is always a solution to remedy this problem by applying a resin base color matching, 2 parts epoxy in the cracked or chipped area and have it refinished.

Granite and Quartzite service recommendation in general:

  • Professionally cleaned and disinfected – Every 12 to 18 months
  • Re-sealed – Every 24 months
  • Re-honed – Whenever etching or scratches appear.
  • Re-polished – Every 48 to 72 months
 
  1. Limestone

 Kitchen countertop, Island top, bathroom vanity top, and floors – In average every 4 to 12 months

Although Limestones has a versatile implementation in different living spaces and is commonly seen in households around the globe. It requires constant maintenance. Being very a porous soft stone, Limestone is prone to etch, scratch, chips, and stains much easier than other natural stones.

Limestone service recommendation in general:

  • Professionally cleaned and disinfected – Every 3 to 12 months.
  • Re-sealed – Every 3 to 12 months.
  • Re-honed – Whenever etching or scratches appear.
  • Re-polished – Every 12 to 18 months.
 
  1. Quartz

Kitchen countertop, Island top, bathroom vanity top, and floors – In average every 36 to 60 months

Quartz is an engineered stone, or as it is called, man-made stone. Its non-porous, heat-resistant, and extremely hard to scratch or chip. Due to its resin base composition, it should never be exposed to long periods in sunlight as the UV rays will permanently fade the stone. The only downside to Quartz is when it the time to professionally restore it since it tends to cost around 80% to 90% more to restore its surface than it would cost if this were to be a natural stone. This is due to the high price of the materials required to restore it and labor. For instance, a marble countertop that usually takes 1 day to restore, would take 2 to 3 days if it was Quartz.

Quartz service recommendation in general:

  • Professionally cleaned and disinfected – Every 24 months.
  • Re-sealed – Does not require sealing.
  • Re-honed – Whenever scratches appear.
  • Re-polished – Whenever the surface becomes dull
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